The key message is that the company will converge their network by 2022, which will mean (it says) that "customers will never again have to think or worry about which network they are connected to". We're not sure anybody did, but hey.
Included is a 'hybrid' service which will leverage both the BT network and EE 4G cellular offering which aims to make calls and data faster and more reliable.
The result is a service called BT Plus or EE Keep Connected which will be used to ensure that you won't be waiting for ages for a fault fix or new line.
It will also guarantee your line speeds - with 100Mbps minimum speed on the Ultrafast Fibre Plus service, which will also include a 4G hub as back-up. Maxed out speeds could be as high as 314Mbps.
By 2020, all customer service calls will be answered in the UK and Ireland, whilst BT Stores will return to High Streets, presumably leveraging floor space from the extensive EE Store network.
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